The voice of your guests matters

Gain valuable insights from your guests and make targeted improvements to the tourism products and services you offer.

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Lack of feedback from your guests?

Lack of feedback from your guests?

Every missed opportunity to gather valuable feedback is a missed opportunity to improve. Without honest feedback, weaknesses remain hidden and you don't know where to improve.

  • Guests put time and effort into providing feedback, especially if they think it will be cumbersome, tedious or of no value to them.
  • Do you send out a lot of surveys but get too few responses? A lack of a multichannel strategy makes it difficult to target guests.
  • The effort required to analyse feedback is often high and requires resources that are rarely available in day-to-day operations.
  • You lack the right tools and expertise to capture guest feedback digitally and efficiently.

If at least one of these sounds familiar, contact us for a free consultation on our feedback marketing services. We will support you throughout the feedback process to ensure you get valuable responses from your guests.

Make an appointmentBook a free initial consultation

Get most valuable feedback with digital surveys - fast, easy and effective

Our Feedback Marketing Service helps you to systematically collect and analyze feedback from your guests. This allows you to make targeted improvements to your offerings and build long-term customer loyalty.

Make an appointmentBook a free initial consultation

Use feedback as a turbo for your business success!

Discover how targeted customer feedback can give your business a competitive edge. Greater loyalty, customised offers and more effective marketing are just the beginning. Understand what your target group wants, react faster to trends and optimise your services. Let's work together to create the foundation for satisfied customers and sustainable growth!

Increased customer loyalty

With targeted feedback, you can understand your customers at a deeper level and create offers that meet their needs and expectations - building loyalty and a relationship based on real understanding and value.

Competitiveness

Understanding what your customers want puts you one step ahead of the competition. With the right insights, you can respond more quickly to trends and needs.

Targeted marketing

Instead of just guessing, you better target your marketing expenses. By choosing the channels and messages that really work for your customers, you can make the most of your budget and get the best results.

Optimize your offers

Feedback tells you exactly where things are going wrong and what is missing. So you can make targeted improvements to your existing offering or introduce new services - and make your customers even happier.

Make an appointmentBook a free initial consultation

Your customers know what they want

Use valuable customer feedback to make targeted improvements and achieve long-term success.

Make an appointmentBook a free initial consultation
Your customers know what they want

How Feedback Marketing works

Our Feedback Marketing Service offers you a structured and targeted approach to gathering feedback. We assist you step-by-step in collecting and analyzing feedback from your guests. You will gain valuable insights into their wishes and expectations, and we will develop measures to improve your offer and strengthen customer loyalty.

With our clear and practical approach, you will not only receive feedback, but also specific recommendations that you can implement immediately and that will add real value to your business.

1.

Setting the goal

Together we define the goal of your feedback strategy: What do you really want to know? What will help your business? What do you want to achieve?

2.

Asking the relevant questions

We can help you ask the right questions - short, sharp and to the point.

3.

Set up the survey tool - easy & efficient

We set up the survey for you, including incentives for your customers to actually take part.

4.

Getting the feedback link out into the world

Whether through newsletters, social media or your website, we can help you get the feedback link where your customers will actually come across it.

5.

Evaluating the results

We analyse the responses and provide you with valuable insights. No jumble of numbers, just clear facts. Structured and straightforward.

6.

Preparation of an action plan

We use the results to develop a precise plan: What can you implement immediately to make your customers even happier? Where are the quick wins and which projects will have a longer-term impact?

7.

Final workshop

Together we discuss all the findings, actions and next steps in detail.

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Financial support for your digital development

As a tourism company in Valais, you have the opportunity to apply for funding for digitization projects. We will guide you through the application process so that you can save your budget while strengthening your website and online presence in the long term.

Make an appointmentBook a free initial consultation

Want to know the truth?

Use feedback marketing to find out what really matters to your guests and use the results to drive your success.

Make an appointmentBook a free initial consultation
Want to know the truth?

Frequently asked questions about Feedback Marketing

How does Feedback Marketing work?

Feedback marketing is about gathering the opinions of your guests to gain valuable insights into their needs and wants. Digital surveys allow you to reach your customers directly, analyse their responses and take targeted action to improve your offering. In this way, you can increase customer loyalty and satisfaction.

What are the benefits of a digital survey?

Digital surveys give you a quick and easy insight into how your guests think. You can ask questions flexibly, see the results immediately and get exactly the data you need to improve your offer. They are also cost-effective and motivate your guests through easy participation - for example, via email or social media.

How do I motivate my guests to take the survey?

A good incentive system can work wonders! This can include small rewards such as discount codes, competitions or the promise of improvements based on guest feedback. We can help you find the right system for your guests to ensure the highest possible participation rate.

How long will it take to see results?

This depends on how quickly your guests respond to the survey. We typically conduct surveys over several weeks, followed by an evaluation. We provide you with the key findings so that you can implement the resulting recommendations as quickly as possible.

What happens after the survey?

Once we have analysed the survey, you will receive a detailed action plan based on your guests' feedback. This will allow you to work on the areas that your guests would like to see improved. We also offer a final workshop to discuss the next steps.

How much does feedback marketing cost?

Costs depend on the scope of the project. We offer bespoke solutions for tourism, outdoor and sports businesses. Contact us for a no-obligation quote or find out more in our free webinar!

Is there financial support for feedback marketing?

As a tourism business in the Valais, you have the opportunity to apply for funding for digital projects. Please get in touch with us so that we can advise and assist you with your application.